Wednesday, April 19, 2017

Recent FAQ


Here are some updates to FAQs

Can I prepay/pre order any pedal? Or get on a list?
We do not do pre orders anymore. The best way to know when we have stock is to check the store and/or sign up for the newsletter. If the store says we are sold out, we are actually sold out.

Do you ship to (insert country here)?!?
We are able to ship to almost anywhere worldwide including Europe, Russia, South east Asia, Australia, South America etc. I have yet to have an order from someone who lived somewhere we could not ship. Shipping rates for 1 unit are typically free for Canada, 15 USD for USA and 40 USD anywhere else for tracked air mail. Subject to change without notice, please check the price at checkout in the store.

Will you make more count to 5 pedals?
Yes, we should have another large batch available by late May 2017. We may have a handful in the store before then, but the next large run will be completed in late May.

Will you make more 856 for ZELLERSASN pedals?
Yes, we are building more now. There is no release date atm.

Will you make more Positive pedals?
Yes, we will have some in the store later this week.

Will you make the latest firmware available to people who bought the 856 for ZELLERSASN last October?
Yes, I will post the firmware with update instructions in the next week or so. Most notably it adds the midi clock in, a feature many people asked for, but the old units can also handle the new firmware (they are the same).

When will PURPLL be released ?
I originally hoped around now but it will be another couple weeks. We will have more clips available soon.

Will you make more Your and You're pedals?
We may have a few more scratch and dent available in the coming week or two. After that we may make a work a like that works better with cv/step controllers since this is not easily added to JH's original crash sync design, which is what the original yny is based off of. There is no eta.

51 comments:

Logan Severson said...

Did the positives ever go up in the store? I checked pretty frequently following this update and signed up for the newsletter and never saw any for sale. If they have yet to go up, when will they, and if they have, how long will the wait be for more? Thanks

Scott said...

@Logan

Yes sorry they did not go up yet. I will post them next friday. Sorry for the mis information.

Karim Sharif said...

Will the Count to 5's also be posted on Friday with the Positives? Been glued to the computer waiting for them to drop, wondering thing same thing as Logan. Totally understand if you can't say. Thanks!!

Robert Thurman said...

Did they ever go up? I tried to check pretty often and never saw em.

Scott said...

Hi,

@Karim, no the ct5s are still another week or 2 out. We will have them very soon though.

@Robert, no they did not go up, we will put them up this Friday for sure. Sorry for the confusion.

Scott said...

@Logan & Robert
They are in the store now (May 29).

Robert Thurman said...

Sweeeeeet. Buying mine today. Are there any demos of the puhzing online? If love to hear what it sounds like.

Scott said...

@Robert

Yes we will have a demo up tonight. It is quite harsh and square wavey, like teh your and you're.

Robert Thurman said...

Any idea how much longer it will be till count to fives are in stock? Sorry I'm always bugging you about restocks its just been a couple weeks since the last update so I figured I'd ask. As usual no rush dooder just can't wait to buy your stuff.

Scott said...

@RObert,

No sorry they are delayed due to Murphy's law at the moment. We will send an email to the list when we have them available. You can subscribe a the top of this page.

S

mattjhl said...

Hey Scott, did I miss the last batch of ct5s? cheers, M

Scott said...

@mattjhl

Hi,

No they are delayed unfortunately. If you sign up to the mailing list we will announce when they go up.

S

Colin Garritty said...
This comment has been removed by the author.
Colin Garritty said...

Hi Scott, can I ask what are the dimensions of the count to five? Also do you have an approximate ETA on the next run?
Thanks

Scott said...

Hi,

This is the case http://www.hammondmfg.com/pdf/1590N1.pdf

We will have some available soon.

s

Colin Garritty said...

Thanks!

Robert Thurman said...

Dude I know I'm the worst always bugging you about this and that they'll get up eventually but any eta on the ct5s? Just wanna make sure I don't miss them. I've been checking my email everyday mostly just for this.

Robert Thurman said...
This comment has been removed by the author.
Scott said...

@robert
Yes they are complete but not tested yet so probably 1 more week or so.

s

dan said...

Hi Scott,

Hope you're well and taking time to balance the workload! Deeply appreciate your devices and talents.

Quick question: are the upcoming CT5s another batch of revision "L"s or are we charting new territory?

EXCITED! THANKFUL!

-Dan

Scott said...

@dan

it is the same as last batch.

s

Robert Thurman said...

Woop!

BloodySteelMice said...

Look forward to your PURPLL and getting my own CT5. I need more PLL in my life and those sweet CT5 bird sounds

Don McCracken said...

Hi Scott, any sign of the control to 5 making an appearance any time soon? Cheers!

Jack said...

Hey Scott,

I bought a Your & You're close to a year ago (I think it was when the last batch was released) and after watching the Youtube video posted today demonstrating how the pedal functions with an expression I am fairly confident that my unit is defective. I don't get any sort of sweep regardless of where the tone knob is set and I am using a Moog EP-3 expression pedal. Is this a known issue? Would it be helpful if I e-mailed you a video of how my pedal functions? Would love to get it working properly because the sounds demonstrated in the Youtube video are pretty amazing.

Thanks!

Scott said...

Hi Jack,

You can email me directly and we will sort it out. mtl.asm@gmail.com.

S

Robert Thurman said...

Hey Scott!

Hopefully this is the last time I'll be bugging you. I am super excited that I was able to pick up a CT5 from the last batch. Any idea when you will get the chance to ship them? I have a gig coming up and I'd love to try and get a grasp on the pedal beforehand.

Thanks!

Scott said...

Hi Robert,

Hopefully we will finish shipping today, if not tomorrow.

S

Joshua said...

Hi Scott,
Just curious if there were any more plans to build more 856's in the near future. Thank you!

Joshua Fuller said...

Anyone know where to get the 856 firmware update?

swartzfeger said...

Signed up for the newsletter... jonesin' for a CT5. :)

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Scott said...

Very informative post with lots of information included in
the posting. lmao.

Pascal said...

Can you make a new batch of CT5 for Christmas. That would be a great "from me to me" gift. PLEASE!

Scott said...

@pascal, yes we will have some in about 3-4 weeks.

Simon said...

Hi I notice on Nov 7 you mentioned there would be more CT5s coming out in 3-4 weeks. Did I miss this batch or is the release still pending?

Scott said...

@Simon

No you did not, we will have them around the 2nd week of January instead though. Sorry for the misinformation.

s

Daniel Berliner said...

any update on a new batch of 856 pedals? I swear I've been checking the site every day since I missed the scratch and dents in March

Pangea Alps said...
This comment has been removed by the author.
Tommy Jansen said...

Someone killed my C25 as they tried different power adapters.... Is it possible to repair, or will it be too expensive? Not sure if it is diode protection from reverse polarity on this?

Scott said...

The repair is likely 50 dollars plus shipping etc. Please email me directly mtl.asm@gmail.com

There is reverse polarity protection however ac or too much dc can still damage the unit.

Rogj ston said...

Good day. Any advice on where and how i could get help re: my broken Montreal Assembly Count to 5? I just want to get a confirmation from someone in your company on what steps I should take before i have my pedal shipped to your repair facility at: Montreal Assembly
c/o Scott Monk
705-160 Saint Viateur Est
Montreal Quebec H2T1A8 ,Canada
 That's the instruction on your website. I'm gonna be sending it all the way from the Philippines so I need to know if the said address in Quebec (repair facility), and even this gmail are still active and valid. I will appreciate any kind of assistance and reply from your end.
Yours truly,
Rogel Thurston

Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From: rogelivic
Date: 5/3/2018 9:15 AM (GMT+08:00)
To: mtl.asm@gmail.com
Subject: Count to 5


Good day! I'm Rog from the philippines. I was browsing on your website then got into this thread (mtlasm.blogspot.com)about a firmware update for CT5.i tried following the instructions but didnt get to do it succesfully.now when i tried using my ct5 pedal it's no longer working.it just went completely dead.without power or led. Can you please help me? What do i need to do to get this fixed?
Thank you in advance!

Rogj ston said...

Thank you. I've sent an email yesterday.

Rogj ston said...

Where do i send the $50 payment for the repair cost for my ct5 pedal?
Thanks! Can you walk me thru the process please?

Rogj ston said...

Hi scott,
Re my issue on my dead montreal assembly count to 5 which i plugged then went dead after following steps to firmware upgrade on your blog. The emails i've been sending to mtl.asm@gmail.com c/o scott monk are bouncing back.I just want to get help re my unit.please give me feedback. Thanks!

Scott said...

@Rogj ston
We have already replied to you with steps to try. Please check your email.

Thanks

Rogj ston said...

I have tried again the steps you have mentioned but the pedal is still not working. Nothing pops up on my computer screen and no power still when i use it with the guitar.
What is the next step?

Rogj ston said...

Hi. Re my montreal assembly count to 5, i emailed my concern to mtl.asm@gmail.com and have gotten 2-3 replies from a certain Scott Monk but now my emails are no longer getting through. Any advice on how to get help to get it fixed? No one's been answering my emails anymore.in fact it keeps getting rejected now.
Here's the reply i've been receiving:

Message blocked
Your message to mtl.asm@gmail.com has been blocked. See technical details below for more information.
The response was:
Message rejected. See https://support.google.com/mail/answer/69585 for more information.

All the emails i've been sending to others are all okay except forvthe ones being sent to you.I don't have a choice but to publish my querries here because i've reached a dead end as far as seeking assistance from your company is concerned.
I'm a fan of your product and I'm hoping that I could get assistance from your end wigh promptnesscand sincerity.

Scott said...

@Rogj ston

We are not blocking any emails, please double check how you are typing in the address in your email app. You can send the unit back as per these instructions http://mtlasm.blogspot.ca/p/return.html

s

Geoff Grauer said...

Hey folks, any hints as to when the next Ct5 batch will be ready? Thanks!

Scott said...

@Geoff Grauer

I am testing some now, we will have them for sale within a month. please subscribe to our news letter or follow @mtl.asm on instagram to know when they are released.

s