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Wednesday, April 19, 2017

Recent FAQ


Here are some updates to FAQs

Can I prepay/pre order any pedal? Or get on a list?
We do not do pre orders anymore. The best way to know when we have stock is to check the store and/or sign up for the newsletter. If the store says we are sold out, we are actually sold out.

Do you ship to (insert country here)?!?
We are able to ship to almost anywhere worldwide including Europe, Russia, South east Asia, Australia, South America etc. I have yet to have an order from someone who lived somewhere we could not ship. Shipping rates for 1 unit are typically free for Canada, 15 USD for USA and 40 USD anywhere else for tracked air mail. Subject to change without notice, please check the price at checkout in the store.

Will you make more count to 5 pedals?
Yes, we should have another large batch available by late May 2017. We may have a handful in the store before then, but the next large run will be completed in late May.

Will you make more 856 for ZELLERSASN pedals?
Yes, we are building more now. There is no release date atm.

Will you make more Positive pedals?
Yes, we will have some in the store later this week.

Will you make the latest firmware available to people who bought the 856 for ZELLERSASN last October?
Yes, I will post the firmware with update instructions in the next week or so. Most notably it adds the midi clock in, a feature many people asked for, but the old units can also handle the new firmware (they are the same).

When will PURPLL be released ?
I originally hoped around now but it will be another couple weeks. We will have more clips available soon.

Will you make more Your and You're pedals?
We may have a few more scratch and dent available in the coming week or two. After that we may make a work a like that works better with cv/step controllers since this is not easily added to JH's original crash sync design, which is what the original yny is based off of. There is no eta.

at

57 comments:

  1. UnknownMay 2, 2017 at 4:29 PM

    Did the positives ever go up in the store? I checked pretty frequently following this update and signed up for the newsletter and never saw any for sale. If they have yet to go up, when will they, and if they have, how long will the wait be for more? Thanks

    ReplyDelete
  2. ScottMay 11, 2017 at 5:49 PM

    @Logan

    Yes sorry they did not go up yet. I will post them next friday. Sorry for the mis information.

    ReplyDelete
    Replies
    1. UnknownMay 20, 2017 at 2:39 PM

      Did they ever go up? I tried to check pretty often and never saw em.

      Delete
  3. UnknownMay 17, 2017 at 7:44 PM

    Will the Count to 5's also be posted on Friday with the Positives? Been glued to the computer waiting for them to drop, wondering thing same thing as Logan. Totally understand if you can't say. Thanks!!

    ReplyDelete
  4. ScottMay 23, 2017 at 7:57 PM

    Hi,

    @Karim, no the ct5s are still another week or 2 out. We will have them very soon though.

    @Robert, no they did not go up, we will put them up this Friday for sure. Sorry for the confusion.

    ReplyDelete
  5. ScottMay 29, 2017 at 11:08 PM

    @Logan & Robert
    They are in the store now (May 29).

    ReplyDelete
  6. UnknownMay 30, 2017 at 2:54 AM

    Sweeeeeet. Buying mine today. Are there any demos of the puhzing online? If love to hear what it sounds like.

    ReplyDelete
  7. ScottMay 30, 2017 at 10:48 AM

    @Robert

    Yes we will have a demo up tonight. It is quite harsh and square wavey, like teh your and you're.

    ReplyDelete
  8. UnknownJune 6, 2017 at 4:24 PM

    Any idea how much longer it will be till count to fives are in stock? Sorry I'm always bugging you about restocks its just been a couple weeks since the last update so I figured I'd ask. As usual no rush dooder just can't wait to buy your stuff.

    ReplyDelete
  9. ScottJune 8, 2017 at 11:08 PM

    @RObert,

    No sorry they are delayed due to Murphy's law at the moment. We will send an email to the list when we have them available. You can subscribe a the top of this page.

    S

    ReplyDelete
  10. mattjhlJune 28, 2017 at 8:40 AM

    Hey Scott, did I miss the last batch of ct5s? cheers, M

    ReplyDelete
  11. ScottJune 28, 2017 at 2:44 PM

    @mattjhl

    Hi,

    No they are delayed unfortunately. If you sign up to the mailing list we will announce when they go up.

    S

    ReplyDelete
  12. UnknownJune 30, 2017 at 4:00 PM

    This comment has been removed by the author.

    ReplyDelete
  13. UnknownJune 30, 2017 at 8:33 PM

    Hi Scott, can I ask what are the dimensions of the count to five? Also do you have an approximate ETA on the next run?
    Thanks

    ReplyDelete
  14. ScottJuly 5, 2017 at 5:31 PM

    Hi,

    This is the case http://www.hammondmfg.com/pdf/1590N1.pdf

    We will have some available soon.

    s

    ReplyDelete
  15. UnknownJuly 6, 2017 at 4:45 PM

    Thanks!

    ReplyDelete
  16. UnknownJuly 23, 2017 at 7:46 PM

    Dude I know I'm the worst always bugging you about this and that they'll get up eventually but any eta on the ct5s? Just wanna make sure I don't miss them. I've been checking my email everyday mostly just for this.

    ReplyDelete
  17. UnknownJuly 23, 2017 at 7:47 PM

    This comment has been removed by the author.

    ReplyDelete
  18. ScottJuly 24, 2017 at 8:24 PM

    @robert
    Yes they are complete but not tested yet so probably 1 more week or so.

    s

    ReplyDelete
  19. danJuly 25, 2017 at 5:22 PM

    Hi Scott,

    Hope you're well and taking time to balance the workload! Deeply appreciate your devices and talents.

    Quick question: are the upcoming CT5s another batch of revision "L"s or are we charting new territory?

    EXCITED! THANKFUL!

    -Dan

    ReplyDelete
  20. ScottJuly 25, 2017 at 10:54 PM

    @dan

    it is the same as last batch.

    s

    ReplyDelete
  21. BloodySteelMiceAugust 4, 2017 at 9:24 PM

    Look forward to your PURPLL and getting my own CT5. I need more PLL in my life and those sweet CT5 bird sounds

    ReplyDelete
  22. UnknownAugust 14, 2017 at 4:07 AM

    Hi Scott, any sign of the control to 5 making an appearance any time soon? Cheers!

    ReplyDelete
  23. JackAugust 15, 2017 at 2:57 AM

    Hey Scott,

    I bought a Your & You're close to a year ago (I think it was when the last batch was released) and after watching the Youtube video posted today demonstrating how the pedal functions with an expression I am fairly confident that my unit is defective. I don't get any sort of sweep regardless of where the tone knob is set and I am using a Moog EP-3 expression pedal. Is this a known issue? Would it be helpful if I e-mailed you a video of how my pedal functions? Would love to get it working properly because the sounds demonstrated in the Youtube video are pretty amazing.

    Thanks!

    ReplyDelete
  24. ScottAugust 15, 2017 at 10:45 AM

    Hi Jack,

    You can email me directly and we will sort it out. mtl.asm@gmail.com.

    S

    ReplyDelete
  25. UnknownAugust 21, 2017 at 4:46 PM

    Hey Scott!

    Hopefully this is the last time I'll be bugging you. I am super excited that I was able to pick up a CT5 from the last batch. Any idea when you will get the chance to ship them? I have a gig coming up and I'd love to try and get a grasp on the pedal beforehand.

    Thanks!

    ReplyDelete
  26. ScottAugust 22, 2017 at 9:44 AM

    Hi Robert,

    Hopefully we will finish shipping today, if not tomorrow.

    S

    ReplyDelete
  27. JoshuaAugust 24, 2017 at 12:01 PM

    Hi Scott,
    Just curious if there were any more plans to build more 856's in the near future. Thank you!

    ReplyDelete
  28. happyanimalSeptember 14, 2017 at 8:42 PM

    Anyone know where to get the 856 firmware update?

    ReplyDelete
  29. swartzfegerSeptember 14, 2017 at 10:36 PM

    Signed up for the newsletter... jonesin' for a CT5. :)

    ReplyDelete
  30. MasonavaOctober 3, 2017 at 5:55 AM


    I wanted to say that I have loved this blog.Very informative post with lots of information included in
    the posting.You have made some really good points here ! Please find our link ,if you may be interested
    in ,please refer to
    Orthopedic Mailing list & Email list

    ReplyDelete
  31. ScottOctober 3, 2017 at 6:57 PM

    Very informative post with lots of information included in
    the posting. lmao.

    ReplyDelete
  32. PascalNovember 5, 2017 at 8:21 PM

    Can you make a new batch of CT5 for Christmas. That would be a great "from me to me" gift. PLEASE!

    ReplyDelete
  33. ScottNovember 7, 2017 at 10:09 AM

    @pascal, yes we will have some in about 3-4 weeks.

    ReplyDelete
  34. SimonDecember 7, 2017 at 7:55 AM

    Hi I notice on Nov 7 you mentioned there would be more CT5s coming out in 3-4 weeks. Did I miss this batch or is the release still pending?

    ReplyDelete
  35. ScottDecember 15, 2017 at 4:59 PM

    @Simon

    No you did not, we will have them around the 2nd week of January instead though. Sorry for the misinformation.

    s

    ReplyDelete
  36. WLDecember 27, 2017 at 2:05 PM

    any update on a new batch of 856 pedals? I swear I've been checking the site every day since I missed the scratch and dents in March

    ReplyDelete
  37. Pangea AlpsJanuary 22, 2018 at 4:55 PM

    This comment has been removed by the author.

    ReplyDelete
  38. AnonymousApril 17, 2018 at 2:36 PM

    Someone killed my C25 as they tried different power adapters.... Is it possible to repair, or will it be too expensive? Not sure if it is diode protection from reverse polarity on this?

    ReplyDelete
  39. ScottApril 18, 2018 at 11:28 AM

    The repair is likely 50 dollars plus shipping etc. Please email me directly mtl.asm@gmail.com

    There is reverse polarity protection however ac or too much dc can still damage the unit.

    ReplyDelete
  40. UnknownMay 3, 2018 at 10:18 AM

    Good day. Any advice on where and how i could get help re: my broken Montreal Assembly Count to 5? I just want to get a confirmation from someone in your company on what steps I should take before i have my pedal shipped to your repair facility at: Montreal Assembly
    c/o Scott Monk
    705-160 Saint Viateur Est
    Montreal Quebec H2T1A8 ,Canada
     That's the instruction on your website. I'm gonna be sending it all the way from the Philippines so I need to know if the said address in Quebec (repair facility), and even this gmail are still active and valid. I will appreciate any kind of assistance and reply from your end.
    Yours truly,
    Rogel Thurston

    Sent from my Samsung Galaxy smartphone.
    -------- Original message --------
    From: rogelivic
    Date: 5/3/2018 9:15 AM (GMT+08:00)
    To: mtl.asm@gmail.com
    Subject: Count to 5


    Good day! I'm Rog from the philippines. I was browsing on your website then got into this thread (mtlasm.blogspot.com)about a firmware update for CT5.i tried following the instructions but didnt get to do it succesfully.now when i tried using my ct5 pedal it's no longer working.it just went completely dead.without power or led. Can you please help me? What do i need to do to get this fixed?
    Thank you in advance!

    ReplyDelete
  41. UnknownMay 3, 2018 at 10:22 AM

    Thank you. I've sent an email yesterday.

    ReplyDelete
  42. UnknownMay 3, 2018 at 2:21 PM

    Where do i send the $50 payment for the repair cost for my ct5 pedal?
    Thanks! Can you walk me thru the process please?

    ReplyDelete
  43. UnknownMay 7, 2018 at 11:59 PM

    Hi scott,
    Re my issue on my dead montreal assembly count to 5 which i plugged then went dead after following steps to firmware upgrade on your blog. The emails i've been sending to mtl.asm@gmail.com c/o scott monk are bouncing back.I just want to get help re my unit.please give me feedback. Thanks!

    ReplyDelete
  44. ScottMay 8, 2018 at 9:10 AM

    @Rogj ston
    We have already replied to you with steps to try. Please check your email.

    Thanks

    ReplyDelete
  45. UnknownMay 8, 2018 at 11:40 AM

    I have tried again the steps you have mentioned but the pedal is still not working. Nothing pops up on my computer screen and no power still when i use it with the guitar.
    What is the next step?

    ReplyDelete
  46. UnknownMay 10, 2018 at 7:20 AM

    Hi. Re my montreal assembly count to 5, i emailed my concern to mtl.asm@gmail.com and have gotten 2-3 replies from a certain Scott Monk but now my emails are no longer getting through. Any advice on how to get help to get it fixed? No one's been answering my emails anymore.in fact it keeps getting rejected now.
    Here's the reply i've been receiving:

    Message blocked
    Your message to mtl.asm@gmail.com has been blocked. See technical details below for more information.
    The response was:
    Message rejected. See https://support.google.com/mail/answer/69585 for more information.

    All the emails i've been sending to others are all okay except forvthe ones being sent to you.I don't have a choice but to publish my querries here because i've reached a dead end as far as seeking assistance from your company is concerned.
    I'm a fan of your product and I'm hoping that I could get assistance from your end wigh promptnesscand sincerity.

    ReplyDelete
  47. ScottMay 14, 2018 at 11:26 AM

    @Rogj ston

    We are not blocking any emails, please double check how you are typing in the address in your email app. You can send the unit back as per these instructions http://mtlasm.blogspot.ca/p/return.html

    s

    ReplyDelete
  48. UnknownMay 15, 2018 at 3:32 PM

    Hey folks, any hints as to when the next Ct5 batch will be ready? Thanks!

    ReplyDelete
  49. ScottMay 16, 2018 at 10:48 AM

    @Geoff Grauer

    I am testing some now, we will have them for sale within a month. please subscribe to our news letter or follow @mtl.asm on instagram to know when they are released.

    s

    ReplyDelete
  50. AnonymousAugust 21, 2018 at 8:59 AM

    Please check your email every now and then! You wrote to mr in Mai that my CT5 was repaired and ready to ship...

    ReplyDelete
  51. mindcrypt6August 23, 2018 at 12:09 AM

    I just wish I could talk to someone about getting a pedal since living in Maine USA here I am unable to make any headway in getting one or finding out anything about when I'll never be able to. Please help?

    ReplyDelete
  52. ScottAugust 26, 2018 at 2:21 PM

    @octavedivider@gmail.com try emailing mtl.asm@gmail.com or go to the store mtlasm.tictail.com. i do not see any emails from your address when i search. also you can sign up for the email list here http://eepurl.com/beoQ0r or follow @mtl.asm on instagram to know when we release new stock.

    @Tommy Jansen It looks like we already sent it back a long time ago. If you do not have it we will send another.

    s

    ReplyDelete
  53. Swing Set ProsJanuary 16, 2019 at 1:34 AM

    Very informative post. Your post really gonna help the people like me who are looking for such terms and info.... I am glad i visited here and learned.


    Backyard Adventures

    ReplyDelete
  54. Swing Set ProsFebruary 12, 2019 at 1:43 AM

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    Swing set Assembly

    ReplyDelete